Hi, I'm Kim, UX research lead working remotely from the mountains of Sweden.

It was such a pleasure to help such motivated UX designers to conduct better research both in quality and quantity, and see them drive impact within the whole company. It was an honour to receive the Apple Store Award in 2022. 

During my time I have been part of multiple cross functional teams, from the core product to help establish a new  business area: Goodnotes Classroom🔗.  

At this company I could use the knowledge of my AI bachelor, making  smarter yet userfriendly products. The biggest challenges were doing research on new AI driven ideas (but the wizzard of oz technique  makes any research possible). 

What an oppertunity to work at a company where there are almost 100 UX researchers working, and they have a whole team focussing on Research OPS. I learned so much from our weekly research crit, research sharing, and feedbacking my collegues. I mentored more junior researchers, while I got mentored by more senior user researchers. 

Working at Spotify comes with an advantage (massive user database) and challenges (massive insights), that I learned to navigate. 

I arrived as a consultant in a tribe without UX, where me and my 3 (new) collegues set up UX research and design within this team. Eventually I have worked on improving the cusomter support experience, improving the onboarding experience and improving the radio experience.   

Consulting allowed me to work across various industries, from small projects (helping websites to optimize) to large-scale initiatives (building new software from scratch), expanding my expertise in different fields. Each project offered new challenges, helping me grow as a UX researcher.

Public speaking on different locations in Europa became a key part of my role, driving the importance of good UX and research. Additionally, I established a UX research community within the company, fostering collaboration and continuous learning among consultants.